Privacy Policy

1. Information we collect

We collect information you provide directly to us, such as your name, contact details, service preferences, availability, payment selections, and messages. This includes information submitted through web forms, appointment bookings, support tickets, email, WhatsApp conversations, and phone communications.

We also collect limited technical information automatically, such as IP addresses, device/browser details, and analytics data that help us secure and improve the website.

2. How we use your information

• Provide counselling and support services, including scheduling, confirmations, and reminders.
• Respond to enquiries, support requests, and follow-up communications.
• Process payments and manage invoices when applicable.
• Maintain secure records required for professional counselling practice.
• Improve our services, website experience, and customer support.
• Comply with legal obligations, regulatory requirements, or professional standards.

3. Legal bases for processing

We process personal data based on one or more of the following legal bases: (a) your consent; (b) fulfilling a contract or taking steps at your request before entering a contract; (c) compliance with legal obligations; (d) our legitimate interests in providing counselling services, ensuring security, and improving client experience.

4. How we share information

We do not sell your personal information. We only share information with third parties when necessary to provide our services or comply with the law. This may include payment processors (Stripe, Western Union, PayPal), secure email and hosting providers, communication platforms (WhatsApp Business Cloud API), or professional partners involved in your care with your consent.

Each third party is expected to protect your information and use it only for the agreed purpose.

5. Data retention

We retain personal information for as long as needed to deliver services, comply with legal obligations, resolve disputes, and maintain professional records. When information is no longer required, we take steps to securely delete or anonymise it.

6. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, restrict or object to certain processing, and request a copy of your data. To exercise these rights, please contact us at support@claudettensengimana.com. We will respond within a reasonable timeframe and in accordance with applicable laws.

7. International data transfers

Our services are provided from Canada, but you may access them from other countries. When personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as using reputable service providers and secure infrastructure.

8. Data security

We use administrative, technical, and physical safeguards to protect personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s information

Our online services are directed to adults and families seeking counselling support. We do not knowingly collect personal data from children under 13 without the involvement of a parent or guardian. If you believe a child has provided personal information without consent, please contact us so we can delete it.

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with a new effective date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to:

• Email: support@claudettensengimana.com
• Phone/WhatsApp: +1 672 472 2578
• Mailing address: Vancouver, Canada